Online Dispute Resolution
Dear customer,
In the event of a dispute, any consumer residing in Portugal and the European Union may exercise their right to complain to an official, third-party and impartial entity in the process. In this context, Maludi Kids provides all the information so that you can exercise your right to complain.
If for any reason you are dissatisfied with the purchase made in our online store, you can resort to an Alternative Dispute Resolution (ADR) entity for consumption, as per the list below:
Lisbon Consumer Conflict Arbitration Center
CIAB – Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)
CNIACC – National Center for Information and Arbitration of Consumer Conflicts
European Commission
You can also formalize your complaints and claims regarding purchases made in our online store by contacting Maludi Kids via email at info@maludikids.com.
To find out more information about these processes, we also suggest consulting the website of the Directorate-General for Consumer Affairs: www.consumidor.pt.
What is alternative consumer dispute resolution?
This is a mechanism that allows all consumers to resort to official entities that can help resolve any conflict with a commercial entity, without first having to open a litigation process in Court.
What is the role of these entities in resolving the conflict?
These entities act as intermediaries between the consumer and the trader who is the target of the complaint. The intermediary can impose a solution on both parties, or seek to bring them together to reach a solution. Alternative dispute resolution is generally less expensive, less formal and faster than the judicial route.
In the event of a dispute, any consumer residing in Portugal and the European Union may exercise their right to complain to an official, third-party and impartial entity in the process. In this context, Maludi Kids provides all the information so that you can exercise your right to complain.
If for any reason you are dissatisfied with the purchase made in our online store, you can resort to an Alternative Dispute Resolution (ADR) entity for consumption, as per the list below:
Lisbon Consumer Conflict Arbitration Center
CIAB – Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)
CNIACC – National Center for Information and Arbitration of Consumer Conflicts
European Commission
You can also formalize your complaints and claims regarding purchases made in our online store by contacting Maludi Kids via email at info@maludikids.com.
To find out more information about these processes, we also suggest consulting the website of the Directorate-General for Consumer Affairs: www.consumidor.pt.
What is alternative consumer dispute resolution?
This is a mechanism that allows all consumers to resort to official entities that can help resolve any conflict with a commercial entity, without first having to open a litigation process in Court.
What is the role of these entities in resolving the conflict?
These entities act as intermediaries between the consumer and the trader who is the target of the complaint. The intermediary can impose a solution on both parties, or seek to bring them together to reach a solution. Alternative dispute resolution is generally less expensive, less formal and faster than the judicial route.